We delivered Canada’s first accessible mass transit contactless reader, reducing rider frustration and easing accessibility. Using off-the-shelf components, we ensured cost savings, upgradeability, and on-site serviceability while creating a distinctive, translatable design language for future products.

“This not only means more choice and convenience for our customers, but it also marks the first time a transit agency in Canada is offering a Canadian contactless debit option as a way to pay.”

As industrial design lead, I provided creative direction, concept generation, defined strategy and timelines, and oversaw the design for manufacturing process. I worked with a junior designer, and multiple mechanical and electrical engineers, as well as with the contract manufacturer, and the client to ensure alignment.